How do I recover my Fokawa account if it gets hacked?

If your Fokawa account gets hacked, follow these steps to recover it:

1. Change Your Password Immediately:

• If you can still access your account, change your password immediately to something strong and unique.

2. Secure Your Email Account:

• Change the password for your email account associated with Fokawa.
• Enable two-factor authentication (2FA) for your email account to prevent further unauthorized access.

3. Contact Fokawa Customer Support:

• Email Fokawa support at support@fokawa.com with the subject line "Urgent: Hacked Account Recovery."
• Provide detailed information about your account and the suspected hack.
• Include any relevant details, such as recent transactions or changes made to your account.

4. Follow Security Procedures:

• Fokawa support may ask you to verify your identity by providing documents or answering security questions.
• Cooperate with the support team and provide any requested information promptly.

5. Review Account Activity:

• Once your account is secured, review your recent account activity to identify any unauthorized transactions.
• Report any suspicious activity to Fokawa support immediately.

6. Enable Security Features:

• After regaining access, enable two-factor authentication (2FA) if it was not already enabled.
• Set up anti-phishing codes, withdrawal whitelisting, and IP whitelisting to enhance your account security.

7. Monitor Your Account:

• Regularly check your account for any unusual activity.
• Set up alerts for logins and withdrawals to stay informed about any access to your account.

8. Educate Yourself on Security Practices:

• Learn about common security threats and how to avoid them.
• Follow best practices for online security to prevent future incidents.

By taking these steps, you can recover your Fokawa account and improve its security to prevent future hacks.

Updated on: 19/06/2024