Articles on: Security

How do I recover my Fokawa account if it gets hacked?

If your Fokawa account gets hacked, follow these steps to recover it:

Change Your Password Immediately:
- If you can still access your account, change your password immediately to something strong and unique.

Secure Your Email Account:
- Change the password for your email account associated with Fokawa.
- Enable two-factor authentication (2FA) for your email account to prevent further unauthorized access.

Contact Fokawa Customer Support:
- Email Fokawa support at support@fokawa.com with the subject line "Urgent: Hacked Account Recovery."
- Provide detailed information about your account and the suspected hack.
- Include any relevant details, such as recent transactions or changes made to your account.

Follow Security Procedures:
- Fokawa support may ask you to verify your identity by providing documents or answering security questions.
- Cooperate with the support team and provide any requested information promptly.

Review Account Activity:
- Once your account is secured, review your recent account activity to identify any unauthorized transactions.
- Report any suspicious activity to Fokawa support immediately.

Enable Security Features:
- After regaining access, enable two-factor authentication (2FA) if it was not already enabled.
- Set up anti-phishing codes, withdrawal whitelisting, and IP whitelisting to enhance your account security.

Monitor Your Account:
- Regularly check your account for any unusual activity.
- Set up alerts for logins and withdrawals to stay informed about any access to your account.

Educate Yourself on Security Practices:
- Learn about common security threats and how to avoid them.
- Follow best practices for online security to prevent future incidents.

By taking these steps, you can recover your Fokawa account and improve its security to prevent future hacks.

Updated on: 19/06/2024

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