What should I do if I lose access to my 2FA device?
If you lose access to your 2FA device on Fokawa, follow these steps to regain access to your account:
Contact Customer Support: Immediately reach out to Fokawa’s customer support team. You can do this through their official support page, live chat, or email. Explain your situation and request assistance in disabling 2FA or resetting it.
Provide Verification Information: Be prepared to verify your identity. You may need to provide personal details associated with your account, such as your registered email address, phone number, and any recent transaction details.
Follow Instructions: Follow the specific instructions given by the support team. This may include answering security questions, providing identification documents, or confirming recent account activities to verify your identity.
Contact Customer Support: Immediately reach out to Fokawa’s customer support team. You can do this through their official support page, live chat, or email. Explain your situation and request assistance in disabling 2FA or resetting it.
Provide Verification Information: Be prepared to verify your identity. You may need to provide personal details associated with your account, such as your registered email address, phone number, and any recent transaction details.
Follow Instructions: Follow the specific instructions given by the support team. This may include answering security questions, providing identification documents, or confirming recent account activities to verify your identity.
Updated on: 19/06/2024
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