How do I report a phishing attempt related to Fokawa?

How to Report a Phishing Attempt Related to Fokawa

If you encounter a phishing attempt targeting your Fokawa account, it is crucial to report it promptly to help protect your account and assist Fokawa in preventing further attacks. Follow these steps to report a phishing attempt:

1. Do Not Engage: If you receive a suspicious email, message, or link, do not click on any links, download attachments, or reply to the sender.

2. Gather Information:

• Take screenshots of the phishing email, message, or website.
• Note down any details such as the sender's email address, the content of the message, and the URL of the phishing site.

3. Report the Phishing Attempt:

• Email Fokawa Support: Forward the phishing email or details of the phishing attempt to Fokawa’s support team at support@fokawa.com. Use the subject line "Phishing Attempt Report."
• Include Information: In your email, include any screenshots, sender details, and a description of the phishing attempt.

4. Delete the Phishing Email/Message: After reporting, delete the phishing email or message from your inbox to avoid accidental clicks in the future.

5. Change Your Password:

• Log in to your Fokawa account and change your password immediately to a strong, unique password.
• Ensure you have two-factor authentication (2FA) enabled for added security.

6. Monitor Your Account: Keep a close eye on your account for any suspicious activity. Report any unauthorized transactions to Fokawa support immediately.

7. Educate Yourself:

• Familiarize yourself with common phishing tactics and learn how to identify them.
• Regularly check Fokawa’s official website and support resources for updates on security practices.

Example of a Report Email

Subject: Phishing Attempt Report

Body:

Dear Fokawa Support Team,

I am writing to report a phishing attempt targeting my Fokawa account. Below are the details of the phishing attempt:

- **Date and Time**: [Date and Time]
- **Sender Email Address**: [Phishing Email Address]
- **Description**: [Description of the Phishing Attempt]
- **Screenshots**: [Attach any relevant screenshots]

Please advise on any additional steps I should take to secure my account.

Thank you for your prompt attention to this matter.

Best regards,
[Your Name]
[Your Fokawa Account Email]

By promptly reporting phishing attempts and taking preventive measures, you can help protect your Fokawa account and contribute to the overall security of the platform.

Updated on: 19/06/2024